Privacy Policy

Effective Date: 14/10/2025
Last Updated: 14/10/2025

1. Introduction

Welcome to Castel Clothing (“we,” “us,” or “our”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website [insert domain], make a purchase, or interact with our brand.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our services.

2. Who We Are

Castel Clothing is a luxury online retailer based in the United Kingdom.

Email: castelclothinguk@gmail.com

We are the data controller responsible for your personal data.

3. The Information We Collect

We collect and process personal data in the following ways:

A. Information You Provide

Identity Data: your name, title, and date of birth (if applicable).
Contact Data: billing address, delivery address, email address, and phone number.
Account Data: login details, password, and preferences.
Payment Data: card details and billing information (processed securely by third-party payment providers).
Communication Data: messages, feedback, or customer service enquiries.

B. Information We Collect Automatically

When you use our website, we may automatically collect:

Technical Data: IP address, browser type, operating system, and device information.
Usage Data: pages visited, time spent on the site, and interaction patterns.
Cookies and Similar Technologies: to enhance your browsing experience (see Section 8).

C. Information from Third Parties

We may receive data from:

Analytics providers (e.g., Google Analytics).
Advertising networks (e.g., Meta, Google Ads).
Payment and delivery service providers.

4. How We Use Your Information

We use your personal data for the following purposes:

Purpose	Legal Basis (UK GDPR)
To process and deliver your order	Performance of a contract
To manage your account and provide customer support	Performance of a contract
To send marketing communications (where consented)	Consent
To personalise your shopping experience	Legitimate interests
To improve our website and services	Legitimate interests
To comply with legal and tax obligations	Legal obligation
To prevent fraud or misuse	Legitimate interests

5. Marketing and Communications

We may send you updates about our products, offers, and events by email, SMS, or post — but only if you have opted in.
You can withdraw your consent at any time by:

Clicking the “unsubscribe” link in our emails, or
Contacting us at castelclothinguk@gmail.com.

6. Sharing Your Personal Data

We do not sell or rent your personal data.
We may share your information with trusted third parties, including:

Payment processors (e.g., Stripe, PayPal).
Courier and delivery partners.
IT and hosting providers who support our website.
Professional advisers (e.g., accountants, lawyers).

All partners are required to comply with data protection laws and act only on our instructions.

7. International Data Transfers

Some of our partners may process data outside the UK.
When this occurs, we ensure appropriate safeguards are in place, such as:

UK International Data Transfer Agreements (IDTAs) or
Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO).

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Recognise returning visitors,
Personalise content and recommendations, and
Analyse website traffic and performance.

You can manage or disable cookies in your browser settings.
For more details, please see our [Cookie Policy].

9. Data Security

We use robust security measures, including encryption, firewalls, and secure hosting environments, to protect your data.
However, no online transmission is completely secure, and we cannot guarantee absolute protection.

10. Data Retention

We retain your personal data only as long as necessary for:

The purposes described in this policy,
Legal, tax, and accounting requirements, or
To resolve disputes.

After this period, your data will be securely deleted or anonymised.

11. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access your personal data.
Request correction of inaccurate or incomplete data.
Request deletion (“right to be forgotten”).
Object to processing for marketing or legitimate interest purposes.
Request restriction of processing.
Request data portability.
Withdraw consent at any time (where consent was given).

To exercise your rights, please contact:
📧 [privacy@[storename].com]

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

12. Children’s Privacy

Our website and services are not intended for children under 16.
We do not knowingly collect personal data from minors. If you believe we have done so, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review it regularly.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Castel Clothing
Email: castelclothinguk@gmail.com
Phone:+44 7944879691